This Exchange and Return Policy ("Policy") applies to all products sold by GoldSpell.eu ("GoldSpell") and describes the terms and conditions for returning or exchanging a product. By making a purchase on our website, the user agrees to this Policy.
Cancellation Right
If the product has a manufacturing defect, the user may return it to GoldSpell for a replacement or receive a refund coupon that must be used for future purchases within a period of up to 6 months. The user must contact GoldSpell by email at comercial@goldspell.eu, providing the order number and the reported defect.
Refund
In the case of a return for any other reason, GoldSpell will issue the user a coupon for the value of the purchase, within 14 days of receiving the returned product. This coupon can be used for future purchases on the GoldSpell website within 6 months, with cash refunds not being possible.
Return Conditions
The returned product must be in perfect condition, without signs of use or damage. The user must return the product in the original packaging and include all items that accompany the product, such as manuals and accessories.
Cost of Return
The return costs are the responsibility of the user, unless the product has a manufacturing defect. GoldSpell reserves the right not to accept the return if the product is not in perfect condition or if the items that accompany the product are missing.
Contact
All communication regarding exchanges and returns must be made by email at comercial@goldspell.eu. The user must include the order number and details about the requested return or exchange. GoldSpell will contact the user to provide additional information and instructions for the return or exchange.
Applicable Law
This Policy is governed by the laws of the European Union. Any dispute arising from or related to this Policy will be submitted to the exclusive jurisdiction of the courts of the European Union.
Indemnification
The User agrees to indemnify and hold GoldSpell, its directors, employees, and agents harmless from any liability, claim, or demand, including reasonable attorneys' fees, arising from the User's use of the Site, violation of these Terms, or violation of any law or third-party rights.
Last updated: May 4, 2023.